The Mystery Customer

Our clients recognize that in order to be competitive and successful in the marketplace, they have to measure and monitor what their customers are experiencing. Over the years, Targett has successfully provided tailor-made mystery customer evaluations that have enabled our clients to not only understand, but also measure and improve the experience they offer their customers. Our highly skilled evaluators use rapid, cutting edge reporting systems that provide objective and detailed reports on their experience.

➢ Hosp-Excel is a mystery visit report for the hotelier who understands that service and hospitality are the most powerful ways to earn guest-loyalty and referrals
➢ Rest-Excel: evaluators dine as restaurant customers and compile a detailed and actionable report built for the independent restaurant operator or the multi-unit firm who need to spot actionable data quickly
➢ Retail-Excel is a mystery shopping tool with actionable measurements, established benchmarks, revealed trends and a detailed narrative providing context for the store operator/manager

We also operate in sectors such as: Automotive, Supermarkets, Cruise Operators, Pub Retail and Banking

In addition to providing evaluations, we can supply you with a full analysis of the report and guide you through the key areas impacting on customer satisfaction, retention and referrals. We will furnish you with a strategic action plan of initiatives designed to rectify the negative findings highlighted therein.