Specialist Training

If you want to target just one particular situation or area of customer service or even the needs of an individual member of staff, then take advantage of our comprehensive list of over 120 specialist customer service training workshops and initiatives that can be delivered individually or combined if necessary.

Subjects include: Change Management, Communication Skills, Conflict Resolution, Customer Care, Sales Skills, Mentoring and Coaching, Motivation, Performance Management, Team Working

Here are just some of the activities we offer that can be designed to have minimum impact on your day to day business, from 2 hours to a full day:

- Active & effective listening
- Bringing down the barriers
- Complaints to compliments
- COSHH
- Dealing with difficult customers
- Food Safety and Hygiene

- Going the extra mile
- Image and body language
- In the customer's shoes
- Mystery customer awareness + experience
- Opening and closing duties
- Seeking customer feedback

- Selling skills
- Staff on staff
- Taking criticism
- Telephone skills
- The ‘one team’ approach
- You make the difference

For a complete list of subjects and sessions contact us