Targeted Programme

There may be times when a certain identified area of customer service warrants greater attention. In such cases, we observe how you conduct the business, consider the competencies and organisational customer services approaches that are critical to your reputation and then build a customised strategy to target these issues.

When planning a strategy, we address and consider areas such as recruitment and selection, principles and procedures, philosophy and expectations, customer evaluations, recording and review of performance management – we adopt a very hands-on approach! Programmes can be designed for any purpose:

- To achieve an awareness and a true picture of the current situation in your own organisation
- To achieve an insight into how your competitors operate
- Analysing training methods and implementing a training culture within your organisation
- To design a training programme following a new opening
- Identifying areas where there appears to be a loss of customer focus
- Staff development
- Management development
- Increasing sales and profitability through sales techniques and initiatives