About Us

Targett was founded by Hervé Graciet, an accomplished customer service professional with over 25 years experience in the industry. With his enthusiasm, creativity and exceptional attention to detail, Targett is one of the UK leading customer service consultancies and training providers to national and international clients.

Exceptional customer service is an everyday expectation and companies that offer consistent and customer-friendly service have a distinct advantage amongst their competitors. We appreciate that not all businesses are the same and that the nature of a client and its expectations vary, but the universal goal of any business is to be successful.

Customers have become more demanding; no longer do they choose speed, quality or price - they now expect all three, and a lot of smile. In this environment, ‘people skills’ are critical; how the customers are handled directly affect not only individual and team goals, but the whole company’s performance.

Let Targett’s expertise and tailor-made packages help your staff achieve excellence and your company success.